Maybe it isn't your size. This buyer-side operation generates an eBay return shipping label for the buyer. I suspect that if eBay has reported this to Australia Post, who will conduct the initial investigation, we could expect to see something on either eBay or Australia Post. The seller decides whether they accept returns if you change your mind. Ebay tell me I need to '' Buy a return postage label from a postage courier, then upload it to share it with the buyer'' I'm being a bit thick, but do I need to go to the post office, ask them for a return postage label and then take a photo on my phone of this label? Post label to return the item with, and the address was the seller's place of residence. Message 5 of 18 (3,093 Views) Reply. You select a satchel that is appropriate in size for the item being returned; and 4.6.6. The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. Then, having discussed the problem with the seller, so she is not shocked and horrified by the cost of return shipping, buy the label and ship. Australia Post/eBay flat rate satchels and boxes do not include postage. Many sellers offer free returns if you changed your mind about an item, but sometimes you'll have to pay return postage. Any such actions or amendments will be at eBay's absolute discretion. eBay ended up providing me an Aus. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. Ship it back. What if the seller doesn't give me a refund? Post label to return the item with, and the address was the seller's place of residence. Not all items on eBay.com.au are eligible for the eBay return label service. This operation requests the information that comprises the return shipping label that is associated with the specified return. Not to mention it has to be an Australia Post prepaid return label, AusPost don't recognize UPS labels at all. For most returns, you can simply print a return postage label, pack the item and send it. Please read the eBay Label Printing Delivery Terms and Conditions carefully as they will form a contract and this agreement is supplementary to the Australia Post Terms and Conditions. You can create and print shipping labels from home with Shippo labels. I recently purchased something that arrived damaged, but the seller decided to be a PITA about accepting the return, making the entire process take a while. Choose from Australia Post and Sendle, with postage from $6.13. Input. The seller has two days to inspect the returned item and issue a refund to the buyer. *eBay’s labels platform offers postage prices lower than standard rates, except for Australia Post Rural rates. Return by mail with Australia Post. Something went wrong. You technically need to use the red and white satchels, not the eBay branded ones (available forom the Aus Post shop online - both on ebay and their own website, and some Aus Post outlets), and they come in 500g, 3kg and 5kg sizes (you can print standard or express post labels and put whichever one on them). : returnId: string: Required: The unique eBay-assigned ID of the return request. If your receipt doesn’t include the seller’s address, we also need a photo of the package you returned, showing the seller’s address. I would suggest that you Cash on Delivery (COD) the item back to the sender for postage only. When you use an eBay return postage label, returns are sent by either Parcelpoint or Australia Post, depending on the item's cost, … Get the best deals on Australia Post Shipping & Address Labels. Steps to print your label: 1. If there's a delay, contact the seller to see if they're still willing to accept your return. If they agree, you may be able to send them funds to cover the postage cost. See the GetReturnFieldGroupEnum type for more information on the values that may be used in this query parameter. eBay will track the delivery of the returned item. For more information, see our Condition of returned items policy. If you're paying for postage in store or sending with letters be sure to continue uploading tracking to eBay. I can't seem to find it. Check out our packing tips for sold items – they apply when you're posting something back, too. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Go to your Returns dashboard - opens in new window or tab and select View return details to choose how you'd like to have the buyer send the item back to you. Find more information about return postage. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case we're asked to step in. If you included a return postage label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Refer to this about Return Post. Start by choosing your retailer; Easily print your label online; 2. Description. Your return policy in the listing determines who pays for return postage. Maybe it isn't quite what you thought. If you're paying, you have several options for arranging return postage, which we've outlined on this page. 3. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … but that can turn out to be an empty promise. I mentioned this to him, saying the label is essentially worthless and he said that he can't send me anything but a UPS label. With deliveries to all Australian major capital cities and more, you can provide buyers with an excellent experience from start to end. Parameter Type Required? 1 min article; Appeal eBay's decision about a return or missing item for buyers. Language barriers may make it difficult to buy an international return label online. Maybe it's just not totally you. Buy postage stamps, parcel & mail supplies, gifts, collectable coins & more. If you don't give the buyer a way to return the item and eBay is asked to step in on the return, we may refund the buyer (at your expense) and let them keep the item. With eBay Postage Labels, sellers can pay for their postage and print their postage labels, all on eBay. Note: This information is general in nature and is not intended to constitute legal advice. Seamless Order Tracking . You return the item via eBay’s designated shipping partners (Australia Post and ParcelPoint); 4.6.5. Parameter Type Required? You select a satchel that is appropriate in size for the item being returned; and Locate your code Find the return code for your purchase, beginning with PR followed by 6 digits; for example, PR999999. Message 7 of 13 (1,472 Views) Reply. The postage cost is added to … To avoid delays, make sure you've provided them with all the necessary information for customs. Unless the seller issued a label with an incorrect return address causing non delivery. Free delivery and returns on eBay Plus items for Plus members. All packaging such as boxes, bags and tags. Report Inappropriate Content. For details, read the When you print a postage label on eBay, our negotiated rates let you save money relative to the carrier's retail rate for most services, and you can simply drop off your parcel or, for Sendle services, book a courier pickup at no extra cost. Choose the label you want to send to your buyer. Australia Post have now added “micro-cuts” to new issue stamps released in self-adhesive booklets. Misused a product and have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods. Description. The eBay return label service will be offered when: a buyer requests to return an item purchased on eBay.com.au; the item to be returned is within eligible weights and dimensions, and isn't in a prohibited or age-restricted category; and. The seller has accepted the return request and the buyer has read and complied with the seller's return policy. If a seller offers returns, it's very likely that they'll be happy to exchange an item for you (for example, a different size) instead of giving you a refund. The benefits of eBay Postage Labels include: Postage from $6.13 for deliveries in the same city It also won’t change your eligibility for eBay or PayPal seller protections. Australia Post is not going to ship the item back free of charge. If you haven't supplied your own return label, the buyer will need to fill out custom forms when sending the item back. You can choose to send your item with Canada Post, or you can add accounts you hold with other carriers. Your retailer may have supplied a prepaid return label, or instructions on how to buy or download one. Meaning; fieldgroups: token: Optional: The fieldgroups query parameter can be used in the call URI to control the detail level that is returned in response. Both returns methods are free of charge and include tracking. Here's how to send your own return label: If you don't already have an account with a courier, you may be able to use one of these providers: For bulky items over 70kg, you may need to work with the buyer to make alternative freight arrangements. Use your Canada Post return shipping label once only. eParcel Returns. Something went wrong. 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